Customized Digitalization IT Support
T3Soft offers highly professional support services in maintaining complete IT systems of companies with or without their own IT staff. Within this, we can provide IT support for your laptops, computers, servers, virtual and cloud infrastructure, network devices (firewall devices, routers, switches, modems, wifi devices), basic security, email and backup systems, printers, scanners, telephone exchanges, all accompanying standard softwares (Windows, Office, antivirus...), as well as all peripheral equipment used.
The quality of our service is reflected in the satisfaction of many clients with whom we have worked and with whom we work, the acquired certificates (ISO 9001, ISO 14001 and ISO27001), as well as the experience of the IT engineers who work for us.
Everything we do is especially advantageous for our clients who have signed a flat monthly maintenance contract. In this case, T3soft adapts to the client's needs as much as possible, so various types of support are possible: remote support, combined support (remote, field as needed), as well as support with permanent or occasional presence at the user's location. We provide support throughout the territory of Serbia, but also outside it.
If you need contracting technical support, phone and email address of the sales department:
+381 11 400 2340
Phone and email address of technical support:
+381 11 400 2341
[email protected], only for T3soft software support
Working hours of technical support: 24/7
Link to create a support ticket: Helpdesk
Download the support application: AnyDesk
IT technical support packages:
| Packages/Options | Basic | Standard | Advance | Professional |
| Preventive/corrective maintenance | Yes | Yes | Yes | Yes |
| Latest response | NBD* | SBD** | SBD** | 1 hour |
| Number of support hours | 5 | 20 | Unlimited | Unlimited |
| Number of field trips | 1 | 2 | 4 | 10 |
| Safespace (backup) | No | No | Yes | Yes |
| Inventory application | No | No | Yes | Yes |
| Advanced security administration | No | No | Yes | Yes |
| GDPR and IKT regulation | No | No | No | Yes |
*NBD - Next business day (the latest response is the next working day)
**SBD - Same business day (the latest response is the same working day)