T3 Helpdesk Software: IT Support, Maintenance Tracking & More

Team of T3soft programmers and engineers can quickly adapt to any situation. The implementation of software is fast, and most importantly, there are no additional costs such as base licenses or server licenses. With the software, you get free three-month support. After that, we can offer maintenance combined with technical support.

The Helpdesk application has the advantage that it can be equally used as a tool in the IT industry, i.e., companies that have their own IT sector, as well as companies that provide IT services to other companies. In addition, records and monitoring requests do not just refer to IT jobs but also to the work of any equipment maintenance or service.

Helpdesk is part of a modular system, T3B, and if the user wants, it can come with integrated applications like T3 Portal, T3 IT Inventory, T3 Calendar, and T3 OneSpace. The application is available in four languages.

T3 Helpdesk functionality are:

• Submitting requests to the helpdesk (adding attachments and statistics)
• Acceptance and assignment of requests
• Categorization of requests with priority setting
• Processing of requests, status updates, messages about the status of requests, request forwarding, redistributing requests
• Changing status of requests to on hold, closing requests with a description of the resolution, rejecting requests
• Viewing request details, reviewing all requests from a specific user
• Automatically sending an email to the user when a request is submitted, closed, or rejected
• Creating internal requests
• Reporting and statistics
• Special reports
• Client management/employees, keeping records of clients with SLA
• User administration

Try application on : http://t3bdemo.t3soft.net/